General Policies & Information

Staying On Site

1. Guests will always be treated with respect and greeted with a smile.
2. Guest’s questions or concerns will be addressed in a timely fashion.
3. Staff will attempt to impart the values, and goals of the Sugar Ridge mission statement.
4. Sugar Ridge Retreat Centre facilities consist of the main retreat centre, cabins, and property.
5. User agrees to provide a list of guest names, addresses, special requests 15 days prior to arrival
6. Guests are provided with bedding and need to bring their own towel & toiletries.
7. Daily housekeeping of the cabins is not provided.
8. Illegal drugs, firearms and fireworks are not permitted on the property.
9. The user and guests acknowledge that Sugar Ridge is a completely smoke-free facility.
10. Vehicles must be parked in designated areas.
11. User and its guests are responsible for any and all property and personal effects belonging to the user, guests and agents and Sugar Ridge and its insurers shall not be liable for any damages.
12. User agrees to be responsible for the cost of any damage or missing items caused by its guests.

Payments for Your Stay

1. When placing a card payment through our website, your payment details will be stored securely with our payment provider
2. If and when a balance is due,  our team will then use this to process your future payments for:
   a) Remaining balances, where a deposit has been placed on a retreat and the remaining balance is due
   b) Services and items you choose to consume or ‘add-on’ during your stay with us
3. You can update and remove your saved payment cards in your Sugar Ridge website account area using the email address and password you created at checkout
4. If you have any queries about payments and/or about updating your details, you can contact us at [email protected] or call us on (705) 528-1793

Deposits & Cancellation Policies

1. You can find the full details of our deposit and cancellation policies here